Utility Customer Service - Rates

Utility Customer Service
203 E. Wheatland Rd., Duncanville, TX 75116
(972) 780-5010

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Email Utility Customer Service Site only

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* Closed the following days:
New Year's Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Juneteenth, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Rate Structure

PROPOSED UTILITY RATE CHANGES PENDING FINAL COUNCIL APPROVAL SEPTEMBER 15, 2026

 

RESIDENTIAL WATER RATE CHANGES (NON-SENIOR)

Gallons Used

Current Rate

New Rate 10-01-26

0-1,000 (Minimum)

21.81

24.01

2,000-7,000

5.86

6.45

8,000-15,000

7.56

8.32

16,000-30,000

9.32

10.26

31,000 +

11.05

12.16

 

RESIDENTIAL SEWER CHANGES (NON-SENIOR)

Gallons Used

Current Rate

New Rate 10-01-26

Fixed Base Rate including first 1000 Gal

24.75

25.99

Variable Rate per 1000 Gal

10.57

10.10

 

RESIDENTIAL WATER RATE CHANGES (SENIOR DISCOUNT)

Gallons Used

Current Rate

New Rate 10-01-26

0-1,000 (Minimum)

19.64

21.61

2,000-7,000

5.28

5.80

8,000-15,000

6.81

7.49

16,000-30,000

8.39

9.23

31,000 +

9.95

10.94

 

RESIDENTIAL SEWER CHANGES (SENIOR DISCOUNT)

Gallons Used

Current Rate

New Rate 10-01-26

Fixed Base Rate including first 1000 Gal

21.28

23.39

Variable Rate per 1000 Gal

9.51

9.99

 

 

COMMERCIAL & MULTI-FAMILY WATER & SEWER RATES

Gallons Used

Current Rate

New Rate 10-01-26

0-1,000 (Minimum)

21.83

24.01

2,000-7,000

5.27

5.80

8,000-15,000

6.88

7.56

16,000-30,000

8.50

9.35

31,000 +

8.50

9.35

 

 

 

Sewer Base Rate including first 1000 Gal

11.66

12.25

Variable Rate per 1000 Gal – Multi-family

11.90

12.49

Variable Rate per 1000 Gal – Commercial

11.66

12.25

 

GARBAGE RATES

Pickup Type – Per Month

Current Rate

New Rate 10-01-26

Single and Multifamily - CURBSIDE

30.41

No change

Single and Multifamily – ALLEY

38.13

No change

Commercial – serviced by residential trucks

45.96

No change

 

STORMWATER (DRAINAGE) RATES

Flat Rate

Current Rate

New Rate 10-01-26

Residential – per dwelling

5.00

No change

All Others – (billed by Public Works)

5.00

No change

 

Water/Sewer Rates – Effective October billing cycle – November bill

Water/Sewer Rate increase per Ordinance 2230R