Utility Customer Service - Rates

Utility Customer Service
203 E. Wheatland Rd., Duncanville, TX 75116
(972) 780-5010

To Ask Questions About the Website:
Email Utility Customer Service Site only

To Submit Documentation:
Email (Please provide documentation in PDF format only)

* Closed the following days:
New Year's Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Juneteenth, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Rate Structure

Garbage Rates

Residential

Garbage

Current

Single-family & duplex, curbside service.

$27.04

Single-family & duplex, alley pickup.

$33.90

Commercial

Garbage

Current

First cubic yard.

$39.70

Water Rates

On August 30, 2022, the City Council approved Ordinance No. 2449 – Master Fee Schedule increasing the cost of water service, effective October 1, 2022.  This ordinance effects all water service accounts and is follows:

0-1,000 gallons

2-7,000 gallons

8-15,000 gallons

16-30,000 gallons

31,000+ gallons

Residential *

$15.82

$4.25

$5.48

$6.76

$8.01

Residential * with Senior Discount

$14.24

$3.82

$4.93

$6.08

$7.21

Multi-Family

$15.82

$3.82

$4.98

$6.16

$6.16

Irrigation

$15.82

$4.35

$5.63

$6.90

$8.16

Commercial

$15.82

$3.82

$4.98

$6.16

$6.16

School

$15.82

$6.16

$7.33

$8.46

$9.61

Municipal

$15.82

$7.33

$8.46

$9.61

$10.72

Sewer Rates

On August 30, 2022, the City Council approved Ordinance No. 2449 – Master Fee Schedule increasing the cost of sewer services, effective October 1, 2022.  This ordinance effects all garbage service accounts and is follows:

Residential

Fixed

Fixed with

Senior Discount

Variable

Variable with Senior Discount

$20.79

$18.71

$8.88

$7.99

* These charges are per one thousand gallons and based on a winter’s month average.

* The City of Duncanville offers discounts to residents 65 and older, with proof of age, beginning October 1, 2022.

Multi-family

Fixed Rate

Variable Rate

$9.80

$9.99 *

* These charges are per one thousand gallons and based on 90% of water consumed each given month.

Commercial, School, Municipal

Fixed Rate

Variable Rate

$9.80

$9.80 *

* These charges are per one thousand gallons and based on 85% of water consumed each given month.