Utility Customer Service
203 E. Wheatland Rd., Duncanville, TX 75116
(972) 780-5010

Office Hours
Monday - Friday
8:00 AM - 5:00 PM

To Mail Payments (Checks and Money Order Processing Only):
City of Duncanville
PO BOX 205719
Dallas, TX 75320-5719

To Speak with a Customer Service Representative During Business Hours: Call (972) 780-5010

To Report a Water Emergency After HoursCall (972) 780-4959

To Ask Questions About the Website: 
Email Utility Customer Service Site only

To Submit Documentation:
Email (Please provide documentation in PDF format only)

* Closed the following days:
New Year's Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Juneteenth, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Welcome Banner


Welcome to the City of Duncanville!

Please check out the links provided below to familiarize yourself with resources in our area. Within the Newcomer's Packet you will find out more about: 

You can also reach a customer service representative Monday through Friday from 8 to 5:00 PM at (972) 780-5010, option 2 or by email, if you have any additional inquiries.

Thank You!

The Utility Customer Service Team