Utility Customer Service

Utility Customer Service
203 E. Wheatland Rd., Duncanville, TX 75116
(972) 780-5010

Office Hours
Monday - Friday
8:00 AM - 5:00 PM

To Mail Payments (Checks and Money Order Processing Only):
City of Duncanville
PO BOX 205719
Dallas, TX 75320-5719

To Speak with a Customer Service Representative During Business Hours: Call (972) 780-5010

To Report a Water Emergency After Hours: Call (972) 780-4959

To Ask Questions About the Website:
Email Utility Customer Service Site only

To Submit Documentation:
Email (Please provide documentation in PDF format only)

* Closed the following days:
New Year's Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Juneteenth, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Welcome to Utility Customer Service Office

The City of Duncanville offers the following services for our customers (not all services may be offered at particular locations). Water, sewer, garbage and drainage services will be billed on one statement for your convenience.

Our utility rates are found to be some of the lowest in the metroplex.

Meters are read every 28-34 days (varying due to weekends and holidays). The utility invoices are mailed each Wednesday based on cycle (Cycle 1 is the first Wednesday, Cycle 2 is the second, etc.) and will be due 19 days later.

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Where do we get our drinking water?

Duncanville’s drinking water is obtained from surface water sources and has maintained its “Superior” water quality rating. Our surface water supplies are purchased from the City of Dallas. Dallas treats and uses surface water from seven sources: Elm Fork of the Trinity River, and lakes Grapevine, Lewisville, Ray Hubbard, Ray Roberts, Tawakoni, and Fork. Lake Palestine is currently in the process of being connected to Dallas’ system, with an anticipated connection date of 2027.

About our drinking water

Duncanville water customers receive safe, high-quality drinking water. Through the 1996 Safe Drinking Water Act Amendments, the United States Environmental Protection Agency (EPA) requires every public water system to provide information to each water customer annually.

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