The City of Duncanville offers the following services for our customers (not all services may be offered at particular locations). Water, sewer, garbage and drainage services will be billed on one statement for your convenience.

Our utility rates are found to be some of the lowest in the metroplex.

Meters are read every 28-34 days (varying due to weekends and holidays). The utility invoices are mailed each Wednesday based on cycle (Cycle 1 is the first Wednesday, Cycle 2 is the second, etc.) and will be due 19 days later.

PAYMENTS UPDATE

The January maintenance and updates for the Citizen Self-Service (CSS) portal include user authentication upgrades. The new features provide clients greater flexibility and customization capabilities when configuring their Authentication approach.

Various Multi-Factor Authentication (MFA) methods are included to protect sensitive information and prevent unauthorized access to systems and user data.

The email address used for re-registration must match the email address used for the original registration in CSS. This also applies if an end user uses a supported social platform account (e.g., Facebook, Google). Re-registering using a non-matching email address or social platform account that uses a non-matching email address will result in errors that will delay access to CSS.